Solve connection problems in corporate networks

In corporate networks, cloud streaming sessions might fail due to network restrictions. If you are having troubles while starting a session via "Run in cloud" or "Run in browser", please try the following steps to solve your problems


Deactivate your VPN on your PC.

On some PCs, you have the option to deactivate a local VPN client. Do so and try to restart the session again.


Try to use a different wifi network

For testing purposes, you can try to use other less restricted networks, e.g.

  • Guest Wifi

  • Your home Wifi

  • A 5G mobile hotspot

Allow WebRTC P2P on your Firewall

WebRTC P2P must be allowed on the Firewall / NAT


Ask your IT to whitelist neccessary network ports

In restricted company networks, in order to operate Innoactive Portal cloud streaming, the following network ports needed to be opened by your IT department

​Description

Direction*

Protocol

Port

CloudXR Control

Outbound

UDP

47999

CloudXR Audio

Outbound

UDP

48000

CloudXR Video

Outbound

UDP

47998, 48005

​CloudXR Microphone

Outbound

UDP

48002

CloudXR RTSP

Outbound

TCP

48010

CloudXR Control

Inbound

UDP

49006

CloudXR Audio

Inbound

UDP

49003

CloudXR Video

Inbound

UDP

49005, 50000-55000

​CloudXR Microphone

Inbound

UDP

49004

CloudXR RTSP

Inbound

TCP

49007

Innoactive Health Agent​

Outbound

TCP

53089

​WebRTC STUN/TURN

Outbound

UDP

3478, 80

* from end-user perspective


Contact customer support

If you still experience difficulties, please contact our customer support via our service desk: