In corporate networks, cloud streaming sessions might fail due to network restrictions. If you are having troubles while starting a session via "Run in cloud" or "Run in browser", please try the following steps to solve your problems
Deactivate your VPN on your PC.
On some PCs, you have the option to deactivate a local VPN client. Do so and try to restart the session again.
Try to use a different wifi network
For testing purposes, you can try to use other less restricted networks, e.g.
Guest Wifi
Your home Wifi
A 5G mobile hotspot
Allow WebRTC P2P on your Firewall
WebRTC P2P must be allowed on the Firewall / NAT
Ask your IT to whitelist neccessary network ports
In restricted company networks, in order to operate Innoactive Portal cloud streaming, the following network ports needed to be opened by your IT department
Description | Direction* | Protocol | Port |
CloudXR Control | Outbound | UDP | 47999 |
CloudXR Audio | Outbound | UDP | 48000 |
CloudXR Video | Outbound | UDP | 47998, 48005 |
CloudXR Microphone | Outbound | UDP | 48002 |
CloudXR RTSP | Outbound | TCP | 48010 |
CloudXR Control | Inbound | UDP | 49006 |
CloudXR Audio | Inbound | UDP | 49003 |
CloudXR Video | Inbound | UDP | 49005, 50000-55000 |
CloudXR Microphone | Inbound | UDP | 49004 |
CloudXR RTSP | Inbound | TCP | 49007 |
Innoactive Health Agent | Outbound | TCP | 53089 |
WebRTC STUN/TURN | Outbound | UDP | 3478, 80 |
* from end-user perspective
Contact customer support
If you still experience difficulties, please contact our customer support via our service desk: